Why the traditional agency model is the biggest threat to AI success — and how we've aligned our incentives with your wins.
The billable hour rewards exactly the wrong thing: time spent. In AI work, where the hard part is the last 20%, that incentive quietly pushes a project toward a polished demo and away from a working system.
A demo is where billable-hour engagements stop, because the next mile is messy, slow, and unglamorous. It is also where the entire value lives.
Milestone-based contracts flip the incentive. The team is paid when the system runs in production, not when the calendar advances. A stalled iteration becomes the vendor's problem, not the client's invoice.
Aligning incentives does not just feel fairer — it changes what gets built. When you only win if the client wins, you stop optimising for hours and start optimising for outcomes.