Privacy Policy

1. Data We Collect

We may collect the following categories of personal data:

(a) Contact data: name, email address, phone number provided via inquiry forms or email.

(b) Technical data: IP address, browser type, operating system, pages visited, time on site, referring URL, collected via cookies and server logs.

(c) Business data: company name, job title and other information you voluntarily provide when engaging with us.

(d) Communications data: content of messages you send us.

2. How We Use Your Data

We use personal data to: (a) respond to your inquiries and provide information about our services; (b) manage and fulfill contracted services (under separate agreements); (c) improve the Site and our services; (d) send relevant service updates or marketing communications where you have opted in; (e) comply with applicable legal obligations; and (f) protect our legal rights.

3. Legal Basis for Processing (Where GDPR Applies)

For individuals in the European Economic Area or UK, we process your data on the following legal bases: (a) performance of a contract or pre-contractual steps; (b) our legitimate interests (e.g. improving our services, responding to inquiries); (c) your consent (e.g. marketing); or (d) compliance with a legal obligation.

4. Cookies and Tracking Technologies

4.1 We use cookies and similar technologies to operate the Site, analyze traffic and improve user experience. You may control cookies through your browser settings. Note that disabling cookies may affect Site functionality.

4.2 We may use third-party analytics services (such as Google Analytics) that place their own cookies and collect data subject to their own privacy policies.

5. Sharing Your Data

We do not sell your personal data. We may share your data with: (a) service providers acting on our behalf (hosting, analytics, communications) under data processing agreements; (b) professional advisers (lawyers, accountants) bound by confidentiality; (c) government or regulatory authorities where required by law; and (d) successors in the event of a merger, acquisition or sale of assets.

6. International Transfers

Your data may be transferred to and processed in the United States or other countries. Where required by applicable law, we implement appropriate safeguards such as Standard Contractual Clauses for transfers from the EEA/UK.

7. Data Retention

We retain personal data only as long as necessary for the purposes described, or as required by applicable law. Business inquiry data is generally retained for up to three (3) years. Contracted services data is retained for the contract term plus seven (7) years.

8. Your Rights

Depending on your jurisdiction, you may have the right to: (a) access, correct or update your personal data; (b) request erasure; (c) object to or restrict processing; (d) data portability; (e) withdraw consent at any time; and (f) lodge a complaint with the relevant supervisory authority. To exercise any right, contact us at legal@moat8.ai.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Children

The Site is not directed to children under 16. We do not knowingly collect personal data from children. If we learn we have collected such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Site with a revised “Last Updated” date. Material changes will be notified by a prominent Site notice or email where feasible.

12. Contact Us

Privacy inquiries: legal@moat8.ai