manual drafting
×10Sales team speed
Back
Real Estate · Sales Automation
Thousands of daily chats. One operator. Proposals in under a minute.
A real estate sales team was drowning in repetitive chat volume. moat8 embedded an AI copilot directly into their workflow — every message gets an instant drafted reply and a personalized offer.
Manual drafting
×10Team speed
From 1 month
1 minProposal turnaround
Broken scripts
ConsistentCommunication quality
The Problem
Thousands of daily inquiries. Managers too slow, too inconsistent.
The sales team handled several thousand chat conversations per day across WhatsApp, Telegram, and web. Response times ran long. Managers used outdated pricing, skipped key script steps, and defaulted to generic replies. Personalized commercial proposals — the kind that actually convert — took weeks to produce because they required manual assembly from CRM data.
ThousandsDaily chat inquiries
WeeksTo produce a personalized proposal
LowScript compliance rate
What we built
AI copilot embedded in every chat. Managers approve, not compose.
CRM + messenger integration
Connected to Bitrix24, WhatsApp, and Telegram — reads full conversation history in real time
Context-aware reply generation
After every incoming message, AI drafts 2–3 response options ranked by conversion intent
Personalized proposal engine
Pulls client history, preferences, and inventory match from CRM to generate a tailored commercial offer
Script compliance layer
Responses are structured around approved sales scripts — managers stay on-message without memorizing
One-click send
Manager reviews the draft and sends with a single tap — no typing required for routine exchanges
Escalation detection
Flags high-value or complex cases for senior manager attention before they go cold
Results
The numbers after the breakthrough
from weeks
1 minProposal turnaround
inconsistent
StandardizedScript compliance
senior bottleneck
FreedComplex case handling
Next step